Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, support more than 190,000 Medical Practice Providers in over 70 medical specialties and administer more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“My procedure went without a hitch. Everyone was fantastic. It was the only time during any procedure I have ever had, and believe me, I have had many, that I truly did not feel apprehensive. The whole staff worked like a greased wheel, You were a fantastic team.Thank you one and all.”
“Top notch facility; the care is excellent from everyone from entrance to exit.”
“Everyone at the facility including Kathy, Sunshine, Shannon and Karen were great Team players and treated me with respect and courtesy. The procedure was quick and I had no complications. I have referred 2 co-workers to both Dr. Steven Heithoff and the BWS Center. Kudos to the entire team! Thanks again for your professionalism.”
“Been to this facility several times always, clean, courteous. Highly recommended. “
“Kept me informed and communicated what was going to be done, recovery, instructions. Very nice, pleasant staff.”
“Doctors were very professional, friendly and answered all questions. Nurses were very helpful, friendly, answered all questions. Made me feel very comfortable.”
“Everyone was just great to me and others around me also. The place was so clean you could almost eat off the floors.”
“Everything went very smoothly. All the doctors and nurses were kind and made sure I understood everything that was happening and answered all my questions”
“staff was amazing, made me feel very safe. would have surgery there again and recommend it as well to others.”
“Excellent overall experience. I would highly recommend *Dr. Pasia and all the staff at BW Surgery Center. Thank you so much!”
“My preop nurse was very kind and friendly. Time passed quickly. Others checking in with me were also very attentive and kind. This was my first experience with BWSC and it was a good one.”
“our experience was very positive. We knew what was happening every step of the way. We were even given a follow up phone call to check on the patient. The doctor called back personally and answered a question I had regarding care of injury. Couldn’t have had a better experience.”
“very clean and comfortable facility. nursing staff were very attentive, and appreciated the care they gave me. I had no issues, would highly recommend having outpatient surgery there.”